RETURNS & REFUND

We gladly accept returns within 30 days of receiving your order. All returns must be in their original, unused condition/packaging and are subject to a 15% restocking fee.

Customers are responsible for the return shipping fees and we will not be responsible for lost or damaged return packages. Refund will be issued after the products are received in our warehouse. 

To request a return, please email support@sooolovely.com with your order number and the reason for the return.